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Orders
How can I track my orders?
You can track your orders using our tracking page
Can I change my order after it has been placed?
Orders can be modified within 24 hours of placement. After this period, changes are not guaranteed as the order may already be in processing or shipping.
Can I pre-order items that are out of stock?
In some cases, we offer pre-orders for popular items. If an item is eligible for pre-order, this option will be indicated on the product page.
Product Information
Do you sell products suitable for children?
Yes, many of our products are designed with children in mind. All our items are made from safe, non-toxic materials to ensure they are child-friendly and free from harmful substances. However, we recommend reviewing product descriptions for specific age-appropriate guidelines.
What is a blind box, and how does it work?
A blind box is a mystery item where the specific design or variation is revealed only upon opening. These are perfect for collectors and those who love surprises! Please note that blind box items are non-returnable.
How do I care for my CapyFlappy products?
Each product comes with specific care instructions. For most items, gentle cleaning with a damp cloth is recommended. Plushies should be kept away from direct sunlight to preserve their vibrant colors.
Shipping & Returns
What is the delivery time for your products?
Our estimated delivery time is 6-10 business days. Please note that this may vary depending on your location and other factors.
Which countries do you ship to?
We ship to many countries worldwide. For detailed information, please refer to our Shipping Policy.
Is there a limit for free shipping?
Yes, we offer free shipping for orders over $80.
What are your return and exchange policies?
We provide a 14-day return guarantee. Items must be unused, in their original packaging, and meet our return criteria. For more details, please check our Return Policy.
In what cases are returns not accepted?
- Returns are not accepted for items that are used, damaged, or missing original packaging.
- Blind box products cannot be returned as they are conceptually unique and cannot be resold once opened.
Payments & Security
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options available at checkout.
Are my payments secure?
Yes, all payments are processed securely using industry-standard encryption. Your personal and payment information is fully protected